Frequently Asked Questions

The other dater will receive a notification that you're interested in learning more. S/he will be able to view your anonymized profile and either accept or decline. Note, the dater has 72 hours to respond, after which the suggestion will be automatically declined. If the dater declines, you will be notified. Since the dater will not have seen your full profile, your identity remains private. If the dater taps accepts, you will each automatically receive each other's full shidduch resumes, both of your matchers will be notified, and one of them will be assigned to coordinate. At this stage, you still haven't agreed to a date, so you can conduct your usual shidduch research and also ask the matcher any questions. If either you or the other dater does not want to go out, you can let the matcher know. The matcher will relay the message and close the match. If you agree to go out, the matcher can coordinate the initial date, and will be involved to the extent you want the matcher involved.

Canopy simply doesn't have the technology to support stringing people along (that's a joke). Canopy is also not designed to facilitate collecting profiles. We want you to consider each idea seriously and make decisions. If you're not sure - just accept! It's not a commitment to a date; it's simply a request for more information.

You don't have to know that just yet. Accepting an anonymous profile doesn't mean you've committed to a date - it's just a request for more information. If the profile falls within the range of what you're looking for, then ask for more information.

If you're not available, please pause your account. When your account is paused, you don't receive profiles and your profile doesn't show up in others' Canopy portals.

Please pause your account as soon as you're busy. If it's too late, we recommend you accept the match and immediately inform the matcher that you're unavailable and explain the situation. Remember that accepting is not a commitment to a date or anything but a request for more information. The matcher will inform the other dater that you're unavailable, and you can reach out to the matcher to follow up if you become available again.

When someone accepts your anonymous profile, your account is automatically paused while we give you time to review the other dater's information. You can view his/her anonymous profile in your Canopy portal and can either accept or decline. If you decline, the pause on your account is lifted. If you accept and there's a match, the pause continues until the match ends and the matcher un-pauses your accounts - or until you get engaged and close your Canopy account!

We don't offer the functionality to recover specific profiles that you've declined. However, you have an option in your Canopy portal to undo all declined profiles. The profile may reappear, but your best bet is to keep moving forward. This is something we can work on, and we may add this functionality at a later date.

This means the matcher is not currently accepting new daters.

Just like in the traditional shidduch system, sometimes through Canopy, you may get multiple relevant profiles at once. In very limited instances, we allow multiple active matches. However, your matcher is alerted about this and you must contact your matcher immediately to let him/her know which dater you will pursue first. If it doesn't work out with the first dater, you can follow up on the other dater later, outside of Canopy.

We don't want Canopy to be a resume warehouse. One profile per day is over 300 per year (depending on certain factors, like dater availability and the filters you set). That strikes a balance between providing you with options and providing you with endless options. We don't want to lose sight of the goal here, which is not to build a dating database or collect resumes, but to make shidduchim. And of course, Canopy is not the only way to find your shidduch, but one of many avenues. One profile a day is not a limitation, but one more opportunity to find your match.

If you're looking for a specific type of information and you want us to add it to the profile template, please get in touch; we are happy to take suggestions.

Nope! We are proud to have built a funding model that is powered by donations and volunteers. We fundamentally believe that our service should be free. ​ For one, our service cannot guarantee results, i.e., your marriage. What's more, facilitating shidduchim is a chessed, and we want to promote doing this chessed in the purest form. And finally, most chessed organizations would never think to charge their clients for services, but somehow, this has become an accepted practice for shidduchim. We want to extend the donation-based system to shidduchim, rather than rely on a fee-for-service model.​​ ​​ So while donations to Canopy are always welcome and further our mission, payment is never required to sign up. And we're a registered 501(c)(3) non-profit organization, so donations are tax-deductible.

We highly recommend that you express hakaras hatov to matchers for any time or effort spent on your behalf, whether or not a match results. In the event of a successful match, we refer each dater to his or her rav to discuss appropriate payment. We would also appreciate a donation to Canopy in the event of a successful match.

If you obtain dater information through Canopy and want to create a match offline, we think that's great! We are all in support of creating more shidduchim! However, in accordance with our Terms & Conditions, you need a dater's express written permission to share his or her personal information offline. Please save that written permission, because you may be asked for it at a later date. We also request that you ask the "offline" dater to join Canopy, if your idea doesn't work out. This is not only to make our chessed more impactful, but also because providing a dater with names from Canopy offline offers a backdoor for someone to collect names, without offering her or his name to others. To avoid giving that dater an unfair advantage, please ask the dater to be a team player and join Canopy. Given our careful approach to privacy and the fact that it's a free service, we think this is a small and fair ask.

Please consider expanding your filters to get more results. And please know that we are constantly growing, recruiting, and marketing to get more users on our site, so we can provide you with the best service possible.

Our initial target audience is, very generally, frum daters who rely on the shidduch system. Our service may not be perfectly curated for you and your needs, but as we grow, we aim to accommodate an increasingly wider population. Please do share your requests and recommendations on how we can better serve you.

We are constantly improving Canopy to get you the most tailored suggestions. Our primary goal is to send you targeted suggestions and get you married. While we fine-tune our site to send you even better matches, we welcome your feedback. Please don't hesitate to reach out with specific requests.

We're sorry to hear you had this experience. Our matchers do what they can to ensure each profile is accurate and complete, but they cannot guarantee anything. Your independent research is part of the process, as it is in the traditional shidduch system. If you believe that a dater has violated our site policies, please report him/her.

Don't we all? Please reach out to us with complaints, feedback, comments, concerns, and/or suggestions for improvement. We're all working towards the same goal here, and we're happy and grateful if you can make us better! Please remember that while we might not do everything you want us to, we aren't an all-encompassing solution. We aim to provide one additional avenue for finding matches, and if our model doesn't work for you, please use whatever other methods you're most comfortable with!